Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing – The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you’re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don’t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like “you people.”
- Do not use ill terms which are offensive to groups, do not “flame”, “troll.” or “haze”.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don’t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don’t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ‘sock puppet’ accounts – multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator’s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Crusader Account Tutorial

Collapse
This is a sticky topic.
X
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • #16
    Hello, I am jokomulai, I have lost my iOS account, this is my first time using iOS for castle age, and have new account iOS. I have play and upgrade lvl too, and there is 3 menus (iPhone login, facebook login, and castle age login) iPhone login without email and castle age login with email. But some day I have see castle age account menu while running in iPhone login, and I fill with email from another castle age account. And now I can't access my new iOS account, can you help me to access it again?

    Comment


    • #17
      I tried signing up before i went to bed last night (or was it very early morning) and this is how far i got: verification.JPG I've been checking my msgs and nothing there. I re-sent verification of email just now so if nothing happens, I guess nothing will happen again on my part.

      Comment


      • #18
        Originally posted by sylvia_dianne View Post
        I tried signing up before i went to bed last night (or was it very early morning) and this is how far i got: [ATTACH]8358[/ATTACH] I've been checking my msgs and nothing there. I re-sent verification of email just now so if nothing happens, I guess nothing will happen again on my part.
        Did you check your spam folder? Sometimes it ends up there.
        Just another Castle Age player
        army code: D422AE

        Comment


        • #19
          The problem i'm having is I had no idea when the email would show up in my inbox. so I assume there's a limited amount of time I have to accept it before it expires. I checked a lot of times yesterday and there wasn't anything. Today I have 2 (1st one arrived in the middle of the night while i was sleeping 2nd one came some time in the middle of the day and I didn't see that until it expired) so neither one is any good so I sent another request and still don't know when or if i'm going to get another email. of course I live in pacific standard time so by the time an email is sent to me, i'll probably be asleep again. Sounds like a catch 22 to me.



          Addendum: now that my post was moved to IOS Technical support, how do I move it to Facebook Technical support beings that I'm not IOS?
          Last edited by sylvia_dianne; 10-11-2015, 03:28 AM.

          Comment


          • #20
            Originally posted by Falco View Post
            Did you check your spam folder? Sometimes it ends up there.

            It didn't go into a spam folder it went in my main.
            Last edited by sylvia_dianne; 10-11-2015, 03:25 AM. Reason: correction

            Comment


            • #21
              Originally posted by sylvia_dianne View Post
              Addendum: now that my post was moved to IOS Technical support, how do I move it to Facebook Technical support beings that I'm not IOS?
              Oh. If you're Facebook, have you tried just using the new email and password you set? The last time I tried it (which is months ago by now, so they could've changed things), the newly entered email and password for Crusaders with Facebook accounts work without verification.
              Last edited by Falco; 10-11-2015, 03:56 AM.
              Just another Castle Age player
              army code: D422AE

              Comment


              • #22
                Originally posted by Falco View Post
                Oh. If you're Facebook, have you tried just using the new email and password you set? The last time I tried it (which is months ago by now, so they could've changed things), the newly entered email and password for Crusaders with Facebook accounts work without verification.
                I entered the email (twice as requested) and entered password (twice as requested) and was told to wait for a verification email. Because I didnt receive any notices I clicked in CA where it said to click again if needed. by the time i found the promised emails, both were expired. It would have helped if there was a listed approximation of waiting time would have help. So, I don't think I'll bother to click for another email because I don't want to have to check my email constantly. CA already takes up too much time of my life and adding email watching makes it worse.

                Comment


                • #23
                  Originally posted by sylvia_dianne View Post
                  I entered the email (twice as requested) and entered password (twice as requested) and was told to wait for a verification email. Because I didnt receive any notices I clicked in CA where it said to click again if needed. by the time i found the promised emails, both were expired. It would have helped if there was a listed approximation of waiting time would have help. So, I don't think I'll bother to click for another email because I don't want to have to check my email constantly. CA already takes up too much time of my life and adding email watching makes it worse.
                  Right, so don't wait for the email, and just use the account...

                  What were you hoping to accomplish by setting up Crusaders?
                  Use web3, right?
                  So, just try using the account without doing the verification step.

                  The verification is necessary if your account was created from an iOS device, but Facebook accounts are different.
                  Last edited by Falco; 10-12-2015, 03:52 AM.
                  Just another Castle Age player
                  army code: D422AE

                  Comment


                  • #24
                    Question about ios/web3 account & Crusaders:
                    I began the Crusaders registration process. I receive the verification email with the confirmation code. It says to follow the link in the email for the next steps. However, there is no link in the email.

                    The main thing I would like to accomplish is to remove the large banner that shows up on my web3 page that shows " Check your verification email for the next steps!" and "resend verification email". Any help is much appreciated! Thank you.
                    Last edited by DeathTherapy; 01-29-2016, 01:42 AM.

                    Comment


                    • #25
                      Got the email verification (per iOS)
                      it is NOT a link, and I have no idea where to put the code.

                      looked on web4 only thing to offer is the Crusaders tab
                      right in the header it says “Pending Email Verification”
                      and asks if I want to change my email and/or password.

                      looked on iOS, under account info it shows email but not anywhere to insert said code.
                      Last edited by PrinceAdam; 06-14-2020, 07:41 AM. Reason: Added picture

                      Comment


                      • #26
                        No browser will load the images anymore, i've tried so many little things, can't open game in facebook either. Anyone else have this issue?
                        ~~//~~ - ''Our mark is but a scratch, like holding up a match and trying to see the burn against the sun" - ~~//~~
                        - J.J.Cale -

                        Comment


                        • #27
                          I can’t get web3 to load I haven’t been able to play castle age for almost a week. is this temporary or have we lost web3/4 I need to know whats going on. this is what I see when I log on, anyone else having this problem?
                          You do not have permission to view this gallery.
                          This gallery has 1 photos.

                          Comment

                          Working...
                          X