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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing – The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you’re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don’t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like “you people.”
- Do not use ill terms which are offensive to groups, do not “flame”, “troll.” or “haze”.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don’t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don’t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ‘sock puppet’ accounts – multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator’s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Crusader Account Tutorial

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  • Crusader Account Tutorial

    Recently our Customer Service Team has been receiving an influx of messages regarding players losing their accounts after purchasing new iOS devices. Based on the messages, this appears to be due to players not creating their Crusader accounts properly.

    To avoid situations like this in the future I decides to write a tutorial that will hopefully clear up any confusion regarding this process. If something needs to be added to this tutorial it can certainly be amended after the fact.

    Note: This tutorial is in regards only to iOS devices. Account creation on the browser side is fairly automatic and players seem to be finding it easy to use.

    1. Enter email and password information

    By either scrolling to the bottom of the home page or following the "Castle Age Account" link in the more tab you will be taken to a page asking for your email information. Enter the information and await your email.

    2. Enter the confirmation code

    This is the step most people seem to be getting hung up on.

    The code you're about to receive is NOT the retrieval code for your account, but a confirmation code to finish the Crusader Account creation process. Once you have received this code enter it in the page referenced in step 1.

    If for some reason you are busy or don't get the code, don't worry. This code only lasts for 24 hours and can be tried again.

    3. Play on any device

    After you have entered the confirmation code to complete the creation process you will be able to log into your account anywhere (this includes browsers and any iOS device).

    From browsers, you will be able to log in from the homepage.
    From iOS devices, simply go to the account page referenced in step 1 and enter your account information.


    I hope you found this useful and informative!

  • #2
    If i redo this will I mess anything up? Now you've got me nervous that I may not have done it properly.
    Nomadic Unicorns: traveling Valeria helping smaller guilds achieve their goals.

    Comment


    • #3
      Originally posted by Bouchey View Post
      If i redo this will I mess anything up? Now you've got me nervous that I may not have done it properly.
      The confirmation code only lasts 24 hours, so if you did not do it properly initially then you can always try again.

      You can go to the Castle Age account page as well and it should tell you if you successfully created a Crusader account or not.

      Comment


      • #4
        FYI I got 5 FP for binding my account as well.

        Comment


        • #5
          I am having issues with my universal login and facebook. It does not recognize my account that I use for web3 and ios. apparently I had a fb account at some point and did not play very long and I can not delete it from my account in order for the universal account to show up on fb. can this be fixed so that my main account from ios and web3 that is associated with my universal account will work for facebook?

          Comment


          • #6
            Originally posted by SpankyPK View Post
            I am having issues with my universal login and facebook. It does not recognize my account that I use for web3 and ios. apparently I had a fb account at some point and did not play very long and I can not delete it from my account in order for the universal account to show up on fb. can this be fixed so that my main account from ios and web3 that is associated with my universal account will work for facebook?
            You cannot import an iOS account to FB like that. It does not work.

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            • #7
              how are people in my ios guild able to do fb battles as well then?

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              • #8
                Originally posted by SpankyPK View Post
                how are people in my ios guild able to do fb battles as well then?
                On web3 which is the universal portal.

                Comment


                • #9
                  Confirmation Code is no longer sent to email for verification.

                  Comment


                  • #10
                    Confirmation email

                    How are you supposed to register for a universal CA account if you don't get a code to verify the account?

                    Comment


                    • #11
                      Can we get an update here?

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                      • #12
                        How do you reclaim a stolen/hacked web4 account. Someone hacked my web4 and changed Email and password so I only can access my account through facebook and not through my phone.

                        Comment


                        • #13
                          Trying to move account to new iphone. Castle Age Acc tab has my correct email. Asks for New Password but does not accept anything.

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                          • #14
                            Originally posted by genneral View Post
                            How do you reclaim a stolen/hacked web4 account. Someone hacked my web4 and changed Email and password so I only can access my account through facebook and not through my phone.
                            If you can access the game through Facebook, you can reset your email and password. Just go to the Home menu, choose Crusaders, and pick an email and password that only you know. Then, use the new information on your phone.
                            Just another Castle Age player
                            army code: D422AE

                            Comment


                            • #15
                              Misspelled email

                              I have recently misspelled my email and it is an email that doesn't even exists( I have tryed emailing it) and it will not let me change the email to the correct spelling to send the verification code to the right email. Please help

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