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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing – The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

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Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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Generally, BE NICE. There is nothing wrong with being nice to each other.
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iTunes- favor problems(none after purchase)

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  • iTunes- favor problems(none after purchase)

    I recently purchased 20$ in tune favor points- it's out of the bank, but I recived none- anyone else? How do we resolve issue?
    The Will to Power will enable us to go beyond good and evil, to become overman- evoking romanticism and reasoning, to see knowledge for what it is, Power and Godlessness.


  • #2
    Customer support will be able to look int your account and help you with that. You can do so by going to the Feedback tab in the More tab.

    Comment


    • #3
      No response.....

      Originally posted by Flarin View Post
      Customer support will be able to look int your account and help you with that. You can do so by going to the Feedback tab in the More tab.
      I listened to you and have been sitting with no response since Friday- am Leary of purchasing again through iTunes- I included my reciept from apple, my username and email- no responses
      The Will to Power will enable us to go beyond good and evil, to become overman- evoking romanticism and reasoning, to see knowledge for what it is, Power and Godlessness.

      Comment


      • #4
        Goto app store and do any download then start the app and goto oracle tab and try to purchase and see if it say your purchase hasnt completed yet

        I was having purchase issues as well i noticed if i started an update and launched app i could use oracle tab if i dont start a download it tries to connect for 5 min then pops up the app store is busy at the moment or whatever it sayd
        ADD ME 3f6654 iphone army code RATSTER911
        facebook id : www.facebook.com/robtrygar
        Once army members message me or just apply to guild

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        • #5
          Originally posted by Eagleonacliff View Post
          I listened to you and have been sitting with no response since Friday- am Leary of purchasing again through iTunes- I included my reciept from apple, my username and email- no responses
          Castle Age is a small operation so they usually only run emergency staff on weekends. I know this last Friday they had some special meeting as well. Please give them a couple weekdays to address the issue.

          Comment


          • #6
            if you make a purchase and it doesn't show up right away, kill the app and restart it. just make sure you don't delete the app and redownload or the receipt from the purchase will also get deleted.

            Comment


            • #7
              Favor points and extra promo gifts not showing up from today's purchase. Did get numerous "we are having issues with the apple store" messages. Confirmed purchase but no receipt. Have never had one problem before. Restarted app etc etc. pretty disappointed.

              Comment


              • #8
                Over 24 hrs past. Contacted support and Apple store . Screenshot sent to support. Sadly Castle Age, I will be hesitant to make future purchases.

                Comment


                • #9
                  My issue was resolved by Apple, who refunded the money I had spent. Still haven't heard from CA support. I used the report a problem link on my iTunes receipt ; selected " my problem is not listed here" and typed in "did not receive in-app purchase". Worth a shot for anyone who has their receipt and has gotten nowhere through the normal process.

                  Comment


                  • #10
                    I personally haven't had any issues purchasing FPs via iTunes. Just bought $5 worth of FPs, to get the promo, and it worked fine.

                    It's always pretty much done within seconds. So it may be a delay of some sort in Apple's processing the info to CA.
                    ~VoV~

                    Comment


                    • #11
                      No tribal pack

                      I too have not received my purchase really disappointed in castle age support!!!!!!!!

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