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Festival Monster disappeared upon Victory

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  • Festival Monster disappeared upon Victory

    I logged on this morning to either finish off or Collect on a Cronus Festival Tower I monster to find it not there. I checked with my friend who had it summoned initially and she said it also disappeared.

    I last attacked it less than 9 hours ago, so the 24 hours to Collect could not have passed. Also, it had over 100 hours left on it, so that timer could not have elapsed. Below is the link, please establish/credit the Collect Loot for myself, Joan Foley and all others than helped her with that and respond to this so I know it has been taken care of. A reason for why this happened would be ducky too.

    Beth

    https://apps.facebook.com/castle_age...932759&tower=1

  • #2
    Hey kkonnelly,

    We're aware of the monster disappearing bug. Unfortunately it's a server issue so there's not a single thing to fix. The server guys managed to implement some measure to help and work is still ongoing.

    In the mean time, you can talk to support and they'll help you out the best you can. Let me know if you don't hear back from them.

    Comment


    • #3
      Can't start monster battle

      Sorry if this is the wrong place for this but wasnt sure where else to post it. For some reason Castle Age things I'm engaged in a monster battle that ended several days ago and won't let me summon another monster. Has anyone else had this problem? Solutions?

      Comment


      • #4
        There's usually a waiting period of 48 hours between a monster dying and the summoner being able to summon a new one. This is to allow everyone the chance to collect before the monster is replaced.

        Comment


        • #5
          I don't have a link to the one that went missing from my list yesterday, but, I do know support was contacted and the original CTA provided. I'll cross my fingers
          Remember, if I was in your guild, you'd probably like me

          Comment


          • #6
            I had the same issue as kkonnelly

            so there had any way to help us??

            here is my monster link
            https://apps.facebook.com/castle_age...ahanna&tower=2

            Comment


            • #7
              I had the same issue as kkonnelly as well!

              This is my last monster in Tower 1 Vanguard Rank - Gehenna.

              I have invested so much FP/stamina/energy till the total damage > 30 million!

              Here is my monster link and you can find this link at Gehenna Monster Help as well, I post it few time for each battle status.

              https://apps.facebook.com/castle_age...441612&tower=1

              How can I claim back the rewards, or else the waste of FP/Stamina/Energy?

              Comment


              • #8
                Alexandra disappearing on completion????

                For the second time in a row, our guild has been working on an Alex and when we finally kill it, it has simply disappeared with no rewards, and no way of reclaiming all the efforts etc. Is this happenning with everyone's Alexandra's or is the system just targeting us?

                We complained about it last time with no response...... twice in a row is.... well.... there's going to be some serious thinking about quitting going on in the few(er) actives left in this guild......

                Comment


                • #9
                  My guild just had this happen for an Alexandra - SECOND TIME IN A ROW.

                  Many are talking of quitting the game. Saying this is a temporary server glitch does not stand up to scrutiny. That a server glitch just happens to occur on the same monster for the same guild twice?? We complained last time and there was zero response.

                  https://apps.facebook.com/castle_age...xandra&tower=2

                  is the link in our case..... and in both cases the monster died via a weapon launch just in case that makes a difference....
                  Last edited by JoeVan; 12-15-2014, 01:33 AM.

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                  • #10
                    I reported this bug to the developers already... but they obviously haven't acted. I think the reason she disappears is there is a discrepancy in the timers. You need to kill her 24 hours earlier than her timer says. When you go to collect... lets say with 28 hours remaining you will see the timer saying now that you killed her with only 3 hours remaining. I was in a festival group and we had 3 Alex's that I know of that disappeared this way. It wasn't until collecting on my second last or last one that I saw the discrepancy. Somewhere in their code they are probably using two different numbers which is causing the glitch. You should still be able to collect provided you kill her with more than 24 hours remaining.
                    Last edited by MistaMojo; 12-15-2014, 02:54 AM.

                    Comment


                    • #11
                      I'll take a look into this. At first glance, all the numbers seem right for time to collect vs time to flee but I'll need to do some testing first.

                      Comment


                      • #12
                        Ah, shoot found the problem. All Alexes were incorrectly getting a 24 hour time bonus but only to the displayed time to kill. I'll talk to my boss and see how he wants to handle fixing this.

                        Comment


                        • #13
                          Originally posted by Kore View Post
                          Ah, shoot found the problem. All Alexes were incorrectly getting a 24 hour time bonus but only to the displayed time to kill. I'll talk to my boss and see how he wants to handle fixing this.
                          Is it just Alexandras? From what I remember, this has been a feature for all tower monsters since their inception, so the problem may be more widespread.

                          Comment


                          • #14
                            Originally posted by Newershadow View Post
                            Is it just Alexandras? From what I remember, this has been a feature for all tower monsters since their inception, so the problem may be more widespread.
                            Yea, it's all the monsters which makes me think this is the root cause of the mysterious tower monster disappearing bug. I'll try not to think of the hours I spent trying to track it down since I was convinced it was a DB issue.

                            Comment


                            • #15
                              had it happen to me on an alpha mutt, last one i needed for that section of festival to get my skill points. when it's finally resolved, then i'll resume festival.

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