Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing – The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you’re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don’t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like “you people.”
- Do not use ill terms which are offensive to groups, do not “flame”, “troll.” or “haze”.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don’t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don’t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ‘sock puppet’ accounts – multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator’s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Web3 Blue Swirl of Death Issues

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Web3 Blue Swirl of Death Issues

    Hey folks!

    For anyone playing on Web3 is running into the Blue Swirling Ball of Death issue we need your help!

    If any of you are frequently running into the blue swirling ball on Web3 please send us your Army code and/or your Facebook id! To find your Facebook id, check out this helpful tool: http://findmyfacebookid.com/

    We're investigating the frequency of this issue and hope to have a solution for this as soon as possible. Having accounts that have run into this a bunch will help with that investigation.

    Thanks for your help and your patience!

  • #2
    Web3 Blue Swirl of Death Issues

    Hey folks!

    For anyone playing on Web3 is running into the Blue Swirling Ball of Death issue we need your help!

    If any of you are frequently running into the blue swirling ball on Web3 please send us your Army code and/or your Facebook id! To find your Facebook id, check out this helpful tool: http://findmyfacebookid.com/

    We're investigating the frequency of this issue and hope to have a solution for this as soon as possible. Having accounts that have run into this a bunch will help with that investigation.

    Thanks for your help and your patience!

    Comment


    • #3
      I hope you're ready for a looooooot of army codes. lol

      Anyway... mine's 0AA016.

      I primarily use Web4 (which appears to also be web3 based on earlier ping results) and run into toilet bowls, pages loading forever, etc quite often.

      Should probably also mention that I have not had any of the other problems that some are reporting of points not adding up or things disappearing. Although now I probably jinxed myself.

      *knocks on head*

      Edit: forgot to mention. I have similar issues with posting messages on chat. Likely because message request are first sent through Web3/4.
      Last edited by Shadow Reaper; 11-14-2014, 12:53 AM.
      "Build a man a fire, keep him warm for a night. Set a man on fire, keep him warm for the rest of his life!" - Rev Sim

      "Gratuitous acts of senseless violence are -my- forte!" - Max

      Comment


      • #4
        Mine is 87A227, primarily use web3, and having all the issues already mentioned here in the forum (blue balls, not getting hunter points, guardian points)

        Comment


        • #5
          Mine is E3F421. Dead blue orb, delayed click in battle, monster, quests. Sometimes CA web3 won't load, just keeps loading, unless I click "X" then it loads like retrieving caches or something. So far those are the problem I have
          ✿βluєβєllэ✿ - E3F421

          Comment


          • #6
            So when does this happen the most?

            I realize that this might happen in a lot of areas, but the more leads we have the better. Lag happen on some pages more than others? Also does that lag happen moreso on specific times of the day?

            Comment


            • #7
              Alalia, is it lagging for you right now? And can you tell me one specific action that is specifically giving lag? Just want to replicate.
              Last edited by ; 11-14-2014, 01:16 AM.

              Comment


              • #8
                Also where are you guys located globally?

                Comment


                • #9
                  My army code is 37F99B.

                  I'm noticing an increased frequency of the blue ball swirl of death. The first 5 minutes of 10v10. In guild battles, I'm actually "tripping" less, but in almost every trip instance, I'm getting the blue ball instead. Kind of a pain to burn the other tokens as a mage, as I'd like to see if I bounced that Cleric first before splashing the tower back down.

                  I've also noticed it sometimes when hitting monsters. A lot of times, I'll hit a monster. The blue ball will pop up. I'll hit the monster two or three more times before my initial hit pops up. Sometimes that initial hit won't pop up for anywhere between 3 and 10 minutes. Kind of a pain when you're refilling and trying to make sure you have your stamina set up right for a Maalvus/OK hit to level up.

                  Any chat line sent while a blue ball is up processing a different request doesn't seem to register, even when the blue ball action has resolved.

                  It's also happened twice on stamina refill requests. Needless to say, I waited those two out.

                  On the other hand, my Conquest points appear to be working properly, and I've had no issues with those.

                  In response to the questions from Tass above: it doesn't necessarily seem to be anything universal timing wise (except for the start of 10v10 and trying to get in). I've noticed that it happens almost every 5th or 6th action or so, quite frankly no matter what that action is.

                  Also, I'm from the Pacific NW in the good ol' U.S. of A. here
                  Last edited by RenoOfTheDwarves; 11-14-2014, 01:20 AM. Reason: Response to additional questions but avoiding the double post.

                  Comment


                  • #10
                    clicked here and there and everywhere...


                    hmmm... seems mine is doing okay now. didn't get any lags and blue orbs run for only 3 seconds the most.

                    thumbs up if this will be the start of smooth playing.
                    thnks
                    for the meantime add me 5E51FD and this
                    Pls do not hurt me... coz i know someone who knows someone that knows someone who can hurt you.

                    Comment


                    • #11
                      I repeat. Where are you guys located globally?

                      Comment


                      • #12
                        and when lag happens, for those that have FB, does movign to FB help?

                        Comment


                        • #13
                          Honestly, I have always felt that it was totally random. I don't think I could name one specific page where I have had it most. I also seem to get them at random times during the day even though I also noticed that it seemed worse around 10v10 start.

                          Btw... I usually click through the balls by clicking the same action again. Seeing as I figure you might be paying attention to activity on my account, would it be helpful to wait a bit before re-clicking or just play as normal?

                          Edit: Will have to try about facebook if I ever get any persisting load issue. Usually it's just a brief moment at a time for me. As for location, I'm in the Pacific North West.
                          Last edited by Shadow Reaper; 11-14-2014, 01:26 AM.
                          "Build a man a fire, keep him warm for a night. Set a man on fire, keep him warm for the rest of his life!" - Rev Sim

                          "Gratuitous acts of senseless violence are -my- forte!" - Max

                          Comment


                          • #14
                            Lord Reaper, does moving to the FB platform help and off web3 help?

                            Comment


                            • #15
                              Originally posted by Tass View Post
                              Lord Reaper, does moving to the FB platform help and off web3 help?
                              You beat me to my edit. Like I said, I'll have to check if I get persisting load issues again. For me it mostly seemed to really persist when 10v10 started.
                              "Build a man a fire, keep him warm for a night. Set a man on fire, keep him warm for the rest of his life!" - Rev Sim

                              "Gratuitous acts of senseless violence are -my- forte!" - Max

                              Comment

                              Working...
                              X