Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing – The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you’re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don’t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like “you people.”
- Do not use ill terms which are offensive to groups, do not “flame”, “troll.” or “haze”.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don’t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don’t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ‘sock puppet’ accounts – multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator’s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Display problems

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  • Display problems

    all of my castle age pages seem to have a display error where pictures and links are missing, background is black and you can only read text by highlighting it. It occurs on IE and FF i tried clearing cache, restarting browser, checking blocked applications and restarting my computer but nothing has worked. Attached is a picture of what one of CA's pages looks like
    Attached Files

  • #2
    i had the same problem just when the update launched... just now tried from different computer and it's all fine... maybe it was already fixed???


    • #3
      I'm having the same issue on ff and ie on two different computers.


      • #4
        Game Trouble (black bg no buttons)

        So, when I log into CA All I get is a black background, some text and no buttons. It started last night, but, has followed through until now. I am still unable to do anything in game, and have even tried other browsers.
        All pages I go to within game give the same results.

        Any ideas? This is really frustrating.
        Attached Files


        • #5
          Has it happened roughly with the new update, as well as the life feed not working (which may be a FB issue)?
          If yes, then maybe something new was installed and your browser might be just that bit out of date. Have you tried updating your browser? Or using a different browser?


          • #6
            happen to me too. After some time, it fixed by itself without needing me doing anything o.o;


            • #7
              Originally posted by sweet_kungfuman View Post
              happen to me too. After some time, it fixed by itself without needing me doing anything o.o;
              Just happened yet, two of my three accounts are bugged, while only one is still working. I guess it is another upgrade process whatever.


              • #8
                Same problem with FF, IE, Chrome & Safari..all these browsers are updated.


                • #9
                  any fixes? i got the same problem


                  • #10
                    Same issue here. Just noticed it this morning. Already tried it on IE8, Chrome and Firefox. Don't believe it's browser related. Any ideas how to fix this?


                    • #11
                      Same here, have tried everything possible that I can do yet its still the same, it HAS to be on their side, and of course, while I (we) wait, perfectly good stamina goes to waste. FIX IT ALREADY!


                      • #12
                        Same. Tried FF and IE, tried two different computers, can't do anything except collect my money and deposit it since the missing links kind of cut out the ability to do much else.


                        • #13
                          same problem here ,.i just noticed it today,.i asked my friend if hes having the same problem but he said he didnt,.how can i fix this one,. it is really annoying


                          • #14
                            I have the same problem here also, its weird here in our Country around 11AM-12PM its fine but when i logged on at exactaly 7PM the Castle Age page turned all black and all the images are error. Admins should fix it, maybe someone hacked the Castle Age Page.


                            • #15
                              Background problem

                              I do have the same problem...i think its not a browser issue...its more on the ca side because farmville and other applications are working well...please attaend to this problem asap...i have pending cronus, dragon and skaar on progress...losing precious time here...