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My voice

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  • My voice

    I read a lot on here about how people complain about spending money or people that spend money on CA having better treatment than others...

    Well one thing everyone has to think of is this is a business... Nothing is free in this world... As a business you take care of your paying customers before the free loaders take over and you go bankrupt... So people that do not spend money need to understand that... Do you have a xbox 360 and play games for free? NO... You have to buy the game first... The same is for this game... It is offered to you for free but big advances or items cost money...

    The people that spend money for the game is the people paying for the salaries that keep the game alive for other people.... Yes, I am one of the people that help pays the developers salary... I am not ashamed in saying that... I enjoy the game and spend money to help keep it going and also help my progress... So it is win/win for me... Which also helps others that do not spend money to keep the game around... Servers are not free... Neither is labor...

    Now what really upsets me is seeing developers go after helping non paying customers before paying customers... I sent email ect over a month ago with proper screen shots ect about my armor of redemption not working... I understand progress with the game has glitches but to ignore my problems and go to other members about double demi rewards/cheating/festival times/arena problems... Does that really make this paying customer want to pay for a service that is no longer provided to me?

    I am upset... Maybe leaving the game... Who knows... I just know at this point I will not spend no more money unless I am provided service as a paying customer..

    Your thoughts are welcome
    Sword Of Redemption

  • #2
    The game will be done in a few weeks if paying customers start getting tech support priority. Everyone that doesn't pay will leave and that'll be the end of CA. Sorry, but terrible idea.

    Comment


    • #3
      ignoring a paying customer for a month is a bad idea too
      Sword Of Redemption

      Comment


      • #4
        I would suggest popping in another report. Tech support/customer service does patrol the forums regularly, hopefully they can get it sorted out for you.

        Comment


        • #5
          Originally posted by tryinuout View Post
          ignoring a paying customer for a month is a bad idea too
          I agree with that for sure, but priority will turn CA into a class system and people will just leave.

          Comment


          • #6
            Originally posted by tryinuout View Post


            Servers are not free... Neither is labor...

            Now what really upsets me is seeing developers go after helping non paying customers before paying customers... I sent email ect over a month ago with proper screen shots ect about my armor of redemption not working... I understand progress with the game has glitches but to ignore my problems and go to other members about double demi rewards/cheating/festival times/arena problems... Does that really make this paying customer want to pay for a service that is no longer provided to me?

            I am upset... Maybe leaving the game... Who knows... I just know at this point I will not spend no more money unless I am provided service as a paying customer..

            Your thoughts are welcome
            Point 1:Are you assuming that those that had double demi rewards and other issues are all non-paying customers and that you hold priority over them. That is a huge assumption. Hypothetically, if they are in fact paying customers like yourself, do you feel you still hold the priority? There are thousands of customers still(optimistically thinking here ), all with gripes/problems/issues paying or non-paying alike. Though the customer service is far from superb here, I'm pretty sure the developers can't tackle them all the same time, and trust me when I say they aren't the only game developers who take their sweet time either. I've been on "hold" for 2 months with the devs on that stupid Maple Stories game (which sucks btw)

            Point 2: I agree with customer service. Good customer service garners repeat business. Repeat business is the most important to anyone trying to market and sell a particular product. The devs are lackluster at best but I do feel that they are trying to improve upon it, especially with the PR type posts they do on a semi-regular basis. I think they are slowly realizing the importance of the communication that is needed between vendor and customer. *crosses fingers* If there is a problem with your product, address it, admit it. tell us what you are doing to address the problem. Don't keep us in the dark and guessing. That is the worst thing you can do because the brain is quite capable of fabricating answers for itself when not given any and that can lead to all kinds of hysteria as we see sometimes on these forums. People in the dark create their own answers and frankly, most times, they are wrong.

            Point 3: I've said this before; if you are not happy with what you are getting out of anything, then maybe it's time to throw in the towel. I sure as hell wouldn't keep spending money on something that kept letting me down. If you kept buying a lightbulb that only lasted 2 days, would you keep buying that same lightbulb? I for one don't feel cheated. CA is exactly what I need it to be....a time sinker. An app on FB where I meet new(eccentric ) people, have a laugh,level up, whack a mod(), and just be me (jackass). As a consumer, you have that right to pull your investment.

            Much luck to you if you quit...can I suggest Skyrim?

            Pre-emptive ninja'ing trolls with a "tl;dr"
            • [*=center]

            Comment


            • #7
              Every paying customer was once a free loader, that's pretty obvious. It only makes sense that if Phoenix Age looks after the free loaders, more and more of them will start spending money. I seen your thread in tech support and to be honest I would ignore you aswell, you need to be more understanding and above all else more polite.
              Level 273 Prince/Warguard

              AUSSIE AUSSIE AUSSIE!! OI OI OI!!

              Fight Me

              Comment


              • #8
                Originally posted by tryinuout View Post
                ignoring a paying customer for a month is a bad idea too
                Originally posted by Padaxan View Post
                I would suggest popping in another report.
                I'd suggest also popping your head out of your rear end, thousand upon thousands of people are "paying" customers by your logic once I have paid what $80 - 90 bucks ( an x-box game ) the devs have to answer and jump at the sound of my voice????????

                your a fool and the game would be better with your pompous self gone.

                I tell you what give me your email and I will start pumping through thousand upon thousand of emails a day and lets see if you can get to them all within the month.

                Mods I think you can close this thread now.
                No Soup for You
                No Soup for YOU either

                Comment


                • #9
                  Originally posted by pull lead View Post
                  I agree with that for sure, but priority will turn CA into a class system and people will just leave.
                  U mean like the real world?
                  ⚡️FURY KNIGHT⚡️
                  .......lvl 1.5k
                  .....2ke | 2ks
                  ..367h | bsi 7.2
                  Originally posted by Luxor The Moonprince
                  Add's do not ever affect your BSI.
                  BSI is your bragging rights.

                  Comment


                  • #10
                    Originally posted by adam ahman View Post
                    U mean like the real world?
                    and look how well thats all going at the moment
                    No Soup for You
                    No Soup for YOU either

                    Comment


                    • #11
                      Originally posted by Raven Black View Post
                      and look how well thats all going at the moment
                      Touché
                      ⚡️FURY KNIGHT⚡️
                      .......lvl 1.5k
                      .....2ke | 2ks
                      ..367h | bsi 7.2
                      Originally posted by Luxor The Moonprince
                      Add's do not ever affect your BSI.
                      BSI is your bragging rights.

                      Comment


                      • #12
                        Originally posted by tryinuout View Post
                        I read a lot on here about how people complain about spending money or people that spend money on CA having better treatment than others...

                        Well one thing everyone has to think of is this is a business... Nothing is free in this world... As a business you take care of your paying customers before the free loaders take over and you go bankrupt... So people that do not spend money need to understand that... Do you have a xbox 360 and play games for free? NO... You have to buy the game first... The same is for this game... It is offered to you for free but big advances or items cost money...

                        The people that spend money for the game is the people paying for the salaries that keep the game alive for other people.... Yes, I am one of the people that help pays the developers salary... I am not ashamed in saying that... I enjoy the game and spend money to help keep it going and also help my progress... So it is win/win for me... Which also helps others that do not spend money to keep the game around... Servers are not free... Neither is labor...

                        Now what really upsets me is seeing developers go after helping non paying customers before paying customers... I sent email ect over a month ago with proper screen shots ect about my armor of redemption not working... I understand progress with the game has glitches but to ignore my problems and go to other members about double demi rewards/cheating/festival times/arena problems... Does that really make this paying customer want to pay for a service that is no longer provided to me?

                        I am upset... Maybe leaving the game... Who knows... I just know at this point I will not spend no more money unless I am provided service as a paying customer..

                        Your thoughts are welcome
                        although you have a good argument, but I have to say you got it all wrong on the priority thing and on paying customer part...

                        In a bussiness where there's a priority customer, the customer MUST PAY FOR THE PRIORITY SERVICE.
                        Where in CA what you pay gets you an edge over other players (more hits in that monster, more hits in that quest, better heroes/general, chance to get premium generals/hero on chests, etc etc that uses FPs), which means you ALREADY GET WHAT YOU PAY FOR.

                        So unfortunately, in CA there is no option for you to pay/subscribe for priority service, so in the end we all get the same customer service, which means first come first serve...
                        Last edited by Strider the Rogue; 12-03-2011, 11:00 AM.
                        and get your towels here!

                        Comment


                        • #13
                          yeah, what he said ^^, CA at it's most basic level is a free game, and CCers are paying for an "edge" and getting what they pay for. your complaint about your armor is valid and really should be looked, can't argue that. but to say it should have priority over going after glitch abusers and outright cheaters doesn't hold up.
                          when fighting a guild with an average level of 300 some higher some lower and then to face the same people a couple weeks later and find their average level is 1500 because they abused a FP cheat.
                          that's big.
                          that makes people want throw in the towel and say what's the point?
                          but, my armor doesn't work??? really???
                          Remember, if I was in your guild, you'd probably like me

                          Comment


                          • #14
                            to OP... what do you actually mean by "my armor of redemption not working"?

                            just being curious...
                            and get your towels here!

                            Comment


                            • #15
                              Are you level 200 or better?
                              There is no such word as Goatherder!

                              Comment

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