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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing – The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you’re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don’t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like “you people.”
- Do not use ill terms which are offensive to groups, do not “flame”, “troll.” or “haze”.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don’t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don’t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ‘sock puppet’ accounts – multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator’s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Can't claim reward

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  • #1

    Can't claim reward

    It has happened to me two times already...when I click on the claim reward after the dragon is slain, it freezes my computer and then when I click on reload or refresh, the 'claim reward' button is gone, but I haven't got my reward. Has anyone else experienced this problem?
    Tags: None
  • #2
    I don't think anybody else has reported their computers freezing yet, but a lot of people report not receiving rewards due to white screens, never-ending reload swirls, and other such problems.

    Sometimes, the rewards are not actually lost, but people just can't tell if they've received anything. Before you go to collect a reward, save your Keep page, and record your favor points and demi points. After things freeze, white screen, refuse to load, etc., go through again and compare the Keep page and favor and demi points after the crash with what you had before to see what you received (if anything at all).
    Just another Castle Age player
    army code: D422AE

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    • #3
      The same thing is happening to me twice now. I have to go looking for new additions to get an idea of what I got new. This is very frustrating cause some of the things there is no way to tell what i got. I hope they fix very very soon!!!! By the way you dont lose the gifts.

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      • #4
        No Reward!

        I summoned my first dragon and put 600,000 damage into its death. When I went to claim my reward the collect reward tab wasn't there. It was a frost dragon. Thanks for your help! Tony Boren

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        • #5
          I noticed I got a new hero, but other than that, I didn't notice any increase in favor points, attack or defense points, stamina, or health.

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          • #6
            People who time out when getting rewards and see that they cannot go back to the page and get their rewards should have already been rewarded. The game only flags you having received a reward once your character is updated. Please check your inventory!
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            • #7
              Is it only the person who initially summoned the dragon who gets a whole list of rewards (i.e. favor points, demi points, weapons, heroes...) and the rest who assist only get one item?

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              • #8
                i lost the rewards from the dragons that got cleared off my list today. dragons i had done damage to that died between my last log in and the reset or since the reset did not allow me to loot them

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                • #9
                  Originally posted by ronee View Post
                  Is it only the person who initially summoned the dragon who gets a whole list of rewards (i.e. favor points, demi points, weapons, heroes...) and the rest who assist only get one item?
                  No. Rewards received are based on the amount of damage you did. More damage equals more, and better, rewards.
                  Forum Rules | Infraction System | Informational Threads | FAQ | Gaea ToS & Privacy Policy

                  "The universe is already mad, anything else would be redundant" - Londo Mollari

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                  • #10
                    well more damage gives you a better chance at earning better rewards it seems. i have been the top damage or 2nd in damage several times and only once did i get exceptional rewards. i have received better rewards on occasion when i had dealt much less damage.

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