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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing – The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you’re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don’t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like “you people.”
- Do not use ill terms which are offensive to groups, do not “flame”, “troll.” or “haze”.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don’t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don’t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ‘sock puppet’ accounts – multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator’s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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  • #16
    Originally posted by Falco View Post
    … And, in general, there is no true "fix" or "solution" to the load problems. It's a constantly escalating arms race: sometimes you're ahead of the load problems, but for any successful server app, load problems are always getting bigger and bigger, and any fix only slows down or delays the growing load from impacting the users for just a little while longer. Every sufficiently interactive, successful, and secure online game will eventually encounter problems because there are only a few developers trying to hold back the problems compared to the thousands or millions of people fueling the amassing load.

    It's just the way the world of massively multiplayer online games and services work. …
    Sorry, I don't believe that for one minute. I play quite a few other MMOG's and have donated real life cash to the ones that work properly. None of them have the overwhelming problems that ALL of the Facebook games have.

    The problem is that the developers and programmers of the Facebook games don't give a rat's ass about fixing their games. All they care about is conning as many people as they can into buying 'points' before they find out how really lousy these games are.

    I'm pissed because Castle Age was a fine game when I started playing about four months ago. I really enjoyed Castle Age then, it was my favorite Facebook game because it didn't have so many page load errors. I had even considered donating; but since about a month ago, it has really gone downhill in a hurry. Now the pages won't even load and it's no longer fun to play.
    Walk Softly & Respect All Life!

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    • #17
      Castle Age was probably a 'fine game' 4 months ago because it had a lot fewer users. No paid MMORPG in existance ever has as many players on one server as Castle Age or any other big facebook game has. Even World of Warcraft maxes out at a few thousand players per server that can interact with each other. Even then you have queues getting in to world of warcraft because their servers go down all the time. Castle Age has over 1 million users that can interact with each other. The reason for this is most of those users play for free and popular. I think you really underestimate the amount of effort needed to keep these games, or even facebook up for that matter. You can actually blame these problems on the fact that these games are free. If it were that easy to make a game with 'no problems', then someone would have done so by now.
      Last edited by Vindicator; 09-24-2009, 08:24 AM.

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      • #18
        Originally posted by Lady Anne View Post
        I play quite a few other MMOG's and have donated real life cash to the ones that work properly.
        Which ones? Every massively multiplayer game I've played for any length of time goes through seasons of load problems. Some have more problems than others, but usually, it's because they're more popular than the ones that have fewer problems.

        The problem is that the developers and programmers of the Facebook games don't give a rat's ass about fixing their games.
        One problem that Facebook apps face that some professional MMOs don't is that Facebook is a separate entity from the apps. When these "partnerships" happen, it's very difficult to track down bugs, and a whole lot of effort gets wasted in even figuring out who has the information (and often just devolve into finger-pointing). I see this with Rock Band too. Harmonix runs this piece, and EA runs that piece. EA tech support believes it's a Harmonix problem; Harmonix tech support believes it's an EA problem. Behind the scenes, some of the debugging information is on the Harmonix side, some of the debugging is on the EA side, and a whole lot of the debugging information resides at the user's location, but it's often very difficult to get reliable and trustworthy information from the users, so nobody is fully equipped to track down the problem. I've seen many other examples of coordination problems like this, but Rock Band is probably the most recognizable.

        All they care about is conning as many people as they can into buying 'points' before they find out how really lousy these games are.
        From my point of view, you've unfairly projected Dayman107's comments onto the Castle Age game developers. I've never felt any pressure to buy points from Castle Age, and unlike you, I would never spend money on a free game. I fully agree that many of the Facebook games are actually very lousy and probably made by people who don't care about making good fun games, but I don't think it's fair to lump all of the Castle Age developers in with them. From my point of view, their love of and pride in Castle Age shows. As far as free social network apps go, Castle Age itself is quite good.

        I'm pissed because Castle Age was a fine game when I started playing about four months ago.
        Ah, I can understand totally understand that frustration. I was on the Internet in the days of the AUP, before AOL and commercialization. It's painful when things equalize with the lowest common denominator. It has happened before, and it will happen again. Popularity destroys good sites and services all the time. This phenomenon extends far beyond just web sites too, probably deep into the human psyche. I'm sure many parents have similar frustrations: "My child was such a sweet little boy at X age, but now he's such a rebellious teenager." They blame his friends, his video games, all the bad influences in his life, but they're just "growing pains" (or, "mid-life crises" or "second childhoods" which are somewhat like adult and senior versions of "growing pains"). Load problems, like the spinning reload swirl, the white screen, etc., are part of the natural "growing pains" ebb and flow. And, for the most part, things don't stop growing unless they're dead.
        Just another Castle Age player
        army code: D422AE

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