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Day 7 reward not showing up

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  • #31
    Originally posted by Makhai View Post
    Hi there. Well, I still can't collect the mystery gift from my two accounts. Does anyone have an email address so I can tell the devs and send them the photos? Thanks
    Click "Support" at the top of the page, then click on any of the "Articles" and then "I need more help".

    Comment


    • #32
      Wife and I still don't have collect buttons for day 7 and mystery gift either. Already sent support ticket.

      Comment


      • #33
        September 21, 2021 by CA Team

        Dear players, we are sorry for the problems with the daily bonus.It has been repaired now, we're sorry for the bad gaming experience.We will send 500 12th anniversary coins to all players as compensation (not accumulated in the leaderboard). Thank you for your understanding and support.
        I mean, they have the data who logged in the first 6 days and didn't get the 7th day reward. So at least they could hand out the actual reward to us, not a fraction of it...
        Damage and loot spreadsheet # Wikia: Piercing and Resistance

        Comment


        • #34
          Originally posted by starbearer View Post

          That worked. Thanks.
          When I click the 'Link" I receive this message...
          "Not in the activity time"

          Comment


          • #35
            Originally posted by CastleAgeRookie View Post

            When I click the 'Link" I receive this message...
            "Not in the activity time"
            Yeah it's too late now, you need to send a ticket I suppose.

            Comment


            • #36
              Originally posted by sfoxnj View Post
              I also spent favor points to make up for days I missed just to get the bonus.
              me too, and the things we spent favor points on were not worth the points spent
              You do not have permission to view this gallery.
              This gallery has 1 photos.
              Last edited by Snapper67; 09-22-2021, 11:34 PM.

              Comment


              • #37
                I submitted a ticket and here is the response...

                "Thanks for getting in touch. I believe the devs have already addressed this issue. Reply here if your situation remains unchanged so we can further assist you."

                Here is my reply...

                'Thank you for the response, but there is no indication that the issue has been resolved for my account. I have not received the Daily Bonus for the 7th day. I attempted to use the link posted in the CA forum but the link did not/does not work. I received the notice that the issue has been resolved and that players were compensated with 500 Anniversary Coins, but the 7th day and Mystery Gift were not rewarded.'

                I have been holding off buying items in the shop hoping to receive the reported 3000 Anniversary coins from the Mystery Gift, which will allow me to purchase the Dragon. But if I wait too long I will not be able to purchase anything.
                Last edited by CastleAgeRookie; 09-24-2021, 11:56 AM.

                Comment


                • #38
                  Still waiting on my mini for this to be sorted out, and if the 3000 coins was counted in the ranking then I also got stiffed on that payout which I guess is going to be whitewashed since the awards have been given. At this point I am just hoping that I get the 3k coins before the shop closes, as I wouldn't put it past them to give me the coins after it is closed 🤣

                  Comment


                  • #39
                    Originally posted by Raf_thfc View Post
                    Still waiting on my mini for this to be sorted out, and if the 3000 coins was counted in the ranking then I also got stiffed on that payout which I guess is going to be whitewashed since the awards have been given. At this point I am just hoping that I get the 3k coins before the shop closes, as I wouldn't put it past them to give me the coins after it is closed 🤣
                    Yeah I am about to cut my losses, rather spend the leftover coins on something than wait for event to run out and have a useless amount. 🙄


                    Hi Kroven,

                    I am happy to inform you that our dev team has confirmed that this has been sorted out. Please confirm.

                    Cordially,
                    Gaea Support

                    Hi again XXXXX,

                    While the underlying bug may have been fixed, I believe the following happened:

                    I was online on and off for a decent portion of the day (day 7) of the event without being able to collect.
                    When I went to bed, the issue was "fixed" and since I was sleeping, I had no further chance of collecting.

                    That being said, the amount of time for collecting the items had been cut short from 24hours to a very short amount of time before the end of the day.
                    A big portion of the player base thus was left out of being able to collect, since we are not online all day long.

                    Just in case, we were supposed to be able to collect after the event, the screenshot was taken after the event deadline.
                    Hence, if we were supposed to be able to collect, it still was not fixed.
                    If we were not supposed to be able to collect, we missed out of it, due to no fault of our own.

                    Which is why I am writing to you, hoping for a solution.

                    Best,
                    Kroven
                    Hmm 😆
                    You do not have permission to view this gallery.
                    This gallery has 1 photos.
                    Last edited by Kroven; 09-23-2021, 09:28 PM.

                    Comment


                    • #40
                      ! of my Guild members had a problem collecting the Demon, got day 7 but couldn't click on the Demon, any way of getting around it, her army code is 203D96
                      Attached Files
                      E137C4

                      Comment


                      • #41
                        Originally posted by martyn View Post
                        ! of my Guild members had a problem collecting the Demon, got day 7 but couldn't click on the Demon, any way of getting around it, her army code is 203D96
                        She needs to send a ticket. Scroll above to see how if needed.

                        Comment


                        • #42
                          Originally posted by CastleAgeRookie View Post
                          I submitted a ticket and here is the response...

                          "Thanks for getting in touch. I believe the devs have already addressed this issue. Reply here if your situation remains unchanged so we can further assist you."

                          Here is my reply...

                          'Thank you for the response, but there is no indication that the issue has been resolved for my account. I have not received the Daily Bonus for the 7th day. I attempted to use the link posted in the CA forum but the link did not/does not work. I received the notice that the issue has been resolved and that players were compensated with 500 Anniversary Coins, but the 7th day and Mystery Gift were not rewarded.'

                          I have been holding off buying items in the shop hoping to receive the reported 3000 Anniversary coins from the Mystery Gift, which will allow me to purchase the Dragon. But if I wait too long I will not be able to purchase anything.
                          Here is the latest response from Gaea...

                          "We apologize for the inconvenience. Rest assured, we have already confirmed with the devs, the rewards the players were unable to claim due to this bug will be compensated."

                          I checked my account and nothing has changed and today is the last day to purchase from the Shop. I will wait a little longer, but I will not get my hopes up. 😞
                          Last edited by CastleAgeRookie; 09-24-2021, 12:00 PM.

                          Comment


                          • #43
                            The fair thing would be to put the 7-day & bonus buttons back up, and have them active for those who had claimed the first 6 days, and deactivated for those who already have the prizes or did not get the previous six days.
                            Not simple, but not that complicated, either.

                            Comment


                            • #44
                              Im impressed look at that.
                              Attached Files

                              Comment


                              • #45
                                I got a compensation today, including the 7th day prize and a reward based on the ranking with the +3000 points (in addition to the reduced reward I got after day 7). It's just a bit of text below the menu, so easy to miss, but very welcome. 😎

                                EDIT: Basically what Kroven posted.
                                Last edited by Wollknنuel; 09-24-2021, 06:56 PM.
                                Damage and loot spreadsheet # Wikia: Piercing and Resistance

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