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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing – The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you’re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don’t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like “you people.”
- Do not use ill terms which are offensive to groups, do not “flame”, “troll.” or “haze”.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don’t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don’t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ‘sock puppet’ accounts – multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator’s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Web3 Password Reset/Recovery

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  • Web3 Password Reset/Recovery

    I dont see an option to have your web3 pwd reset with a new one. What exactly does one do if your lose your login info?

  • #2
    You can change password only in FB: https://apps.facebook.com/castle_age/crusaders.php
    WARNING: THE POST ABOVE MAY OR MAY NOT CONTAIN SARCASM AND/OR IRONY!

    Elandal [FIN] ΛĢ 8218DD

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    • #3
      Originally posted by Elandal View Post
      You can change password only in FB: https://apps.facebook.com/castle_age/crusaders.php
      Ah thank you, I was missing an 's'

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      • #4
        I used the password reset/recovery button and my email didn't receive anything. How do i reset my password for a facebook based account on web3?

        Comment


        • #5
          Originally posted by meyer227 View Post
          I used the password reset/recovery button and my email didn't receive anything. How do i reset my password for a facebook based account on web3?
          Check your spam folder, email might have gone there.
          Forum Rules | Infraction System | Informational Threads | FAQ | Gaea ToS & Privacy Policy

          "The universe is already mad, anything else would be redundant" - Londo Mollari

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          • #6
            Originally posted by Mursilis View Post
            Check your spam folder, email might have gone there.
            I've had the same issue for about 2 weeks now, and never received a verification email to my Facebook email. It doesn't get sent to the 'other' folder either, somewhat worried I'm now 'stuck' with my unverified account.

            After 2-3 weeks, the verification email was finally sent to the 'other' folder in Facebook messages, my account is now verified.
            Last edited by Enk; 02-26-2014, 12:19 AM. Reason: Problem fixed.

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            • #7
              I, too, did not receive any verification email after weeks of waiting.

              Comment


              • #8
                There was an report about verification codes sending but not fixing yet.

                Comment


                • #9
                  Same problem here, change my password in crusaders, no mail ever received (in spam or other folder).
                  Squishy Pantheℜ
                  My keep
                  Army code : 1EA39E
                  "I need more defense"

                  Comment


                  • #10
                    Anyone not getting a verification email should try requesting it again today. New work week and it looks like someone kicked the email servers as I was able to get mine today.
                    Army code: D33DE9

                    Comment


                    • #11
                      thank you Tempus! just tried requesting mine after I read your post..i got my verification email after about a couple minutes or so...

                      Comment


                      • #12
                        My wife forgot her password for her web3 account is there anyway to reset the password. Its connected to an email account so it seems like you should be able to but so far no luck.
                        I'm spending a year dead for tax reasons. - Douglas Adams

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                        • #13
                          Originally posted by emanon259 View Post
                          My wife forgot her password for her web3 account is there anyway to reset the password. Its connected to an email account so it seems like you should be able to but so far no luck.
                          If it's an FB character, then you can reset there.
                          If it's an iOS character and is bound to a device, then you can reset in the app.

                          If neither is possible, then the character is lost with no way to recover. Unless you can convince support to give you a new password. But if you can, then anyone can, so shouldn't be possible.
                          WARNING: THE POST ABOVE MAY OR MAY NOT CONTAIN SARCASM AND/OR IRONY!

                          Elandal [FIN] ΛĢ 8218DD

                          Comment


                          • #14
                            yeah, but the castle age account requires your email. Why can't they just send a password reset to your email. If you say 'well email can be hacked' so can facebook and devices can be stolen so I don't really see a difference.
                            Its just a little frustrating because she's had the account for years now and can't get back in.
                            I'm spending a year dead for tax reasons. - Douglas Adams

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                            • #15
                              my crusader log in says its not valid. i cant sign in on ios or web3 and my Facebook account is from years ago not what i use now? how can i get to support about it if i cant get to my toon? she is stuck in the game without me.

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