
Originally Posted by
VersionsOfViolence
So we need to be able to post official responses from Customer Service regarding any ticket that is handled. These are not private matters, but business.
I agree with this. While Gaea probably shouldn't post information about individual Customer Service tickets unless the player posts first, I think it'd help Gaea's reputation if there were more transparency in the process. In addition to allowing players to share on the forums (since sharing on forums isn't allowed, some players are merely sharing elsewhere, where Gaea isn't seeing it and thus can't explain their side of the story), players might be more sympathetic if, for example, Gaea posts numbers about how many tickets are sent per time interval and how many Customer Service person-hours were available to handle it. If Customer Service is one large pool, then it might be useful to include stats for all the games supported and a break-down of how many tickets each game sent.
Just another Castle Age player
army code: D422AE