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Thread: Contacting Customer Support FAQ

  1. #1

    Default Contacting Customer Support FAQ

    If you are having a game issue and need to contact customer support here are the various ways in which you can do so:

    FACEBOOK

    1.) Click Report/Contact, which can be found on the right side of the game page.



    2.) A popup will appear. Select "I want to send my own message to the developer" and then click Continue.



    3.) Click "Send a message to the developer of Castle Age."



    4.) Write your email address (we will not be able to reply back if you do not), explain your issue and click send.



    *Note*: Some players have reported an issue in which Facebook thinks you have already submitted an email and will not allow you to create a new one.
    If you are also experiencing this issue try clearing your cache on Facebook and try again. If this does not work try one of the other following ways.

  2. #2

    Default

    WEB3

    1.) Click support on the top left side of the page.



    2.) Fill out the form on Zendesk. You should receive a confirmation email shortly after.



    IOS

    1.) Tap the "MORE" button on the bottom right and then tap "Feedback."



    2.) Tap "There is a problem."



    3.) Your email will open up. From there, explain your issue and send the email.

    EMAIL DIRECTLY

    If none of these work for you then you can email us directly at: support.castleage@gmail.com

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