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Thread: How to use the Tech Support section

  1. #1
    Join Date
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    Default How to use the Tech Support section

    The Tech Support section is designed for players to assist players and discuss potential bugs. As a collective we can then try to determine some resolutions or work arounds. It's also a way to determine if a problem is specific to one user, or a small group, or encompasses the entire user base.

    However, this section is NOT a way to contact the developers for assistance. In order to get developer help you need to contact them directly. This is done a few different ways. You can use the Contact Us option from these forums (email = forums@phoenixage.com). You may also use the Report option from inside the game.

    For FB the Report/Contact link is under the ads to the right of the game.



    If you have an ad blocker running you'll need to disable it first to see the link.

    On iOS, the Report/Contact option is under the More menu. Choose the Feedback option and select "There is a Problem".

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    Last edited by Mursilis; 03-21-2014 at 05:34 PM.
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