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View Full Version : Missing Favor Points?



Kori.Maggotte
05-03-2011, 10:10 PM
Hey people,

In Castle Age iOS, when you purchase favor points, there are sometimes a delay of up to 24 hours.

If you login through Facebook login:
Please send us a support ticket through the contact form at the bottom of the Castle Age application page.
In the email, please have the following information ready:



[IMPORTANT] Use this subject heading: iOS Missing Favor Points
How much favor points were you trying to obtain
Receipt or confirmation email of the purchase/offer
[Highly Recommended] An Imgur.com URL of a screenshot of your receipt or confirmation (this will expedite the process)

http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows
http://www.wikihow.com/Take-a-Screenshot-in-Mac-OS-X

Upload via Imgur.com






If you login through iOS Login (i.e. NOT Facebook login):
Email support.castleage@gmail.com DIRECTLY with the following information:



[IMPORTANT] Use this subject heading: iOS Missing Favor Points
Amount of FPs you were trying to obtain
Your Army code
Any receipt/confirmation email you may have received from Apple
[Highly Recommended] An Imgur.com URL of a screenshot of your receipt or confirmation (this will expedite the process)

http://www.ehow.com/how_4605966_screen-shot-iphone-screenshot-app.html

Upload via Imgur.com